Call Centre Software &
Advanced Telephony Features

Call Centre built natively in your CRM

Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
CALL TRACKING
Full Marketing Information
Click to Cash Reporting
Google Analytics Integration
Adwords Integration
Adobe Analytics Integration
DoubleClick Integration
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
FOR CUSTOMER SERVICE & SUPPORT
Enhanced Caller ID
Tight IVR/ACD Integration
Free Call Recording (Storage 0,005 per minute/month) Free 30 days
storage
Free 30 days
storage
Free 30 days
storage
Free 30 days
storage
Skill-based & Data-driven Routing Using Full Context
Virtual Hold & Prioritized Call-Backs
Individual and Group Voicemail
Advanced call control features
Single Customer View Console
Case Management & Agent Collaboration
MultiOption Transferring
Reporting, Analytics, and Business Intelligence
Multichannel ACD for Voice, Email, Chat, and Social
Email ticketing / Auto-acknowledgement templates
Real-time online customer service
Proactive Notifications
Text-to-Speech (TTS) and Speech Recognition (ASR)
Social CRM Desktop Integration
Visual IVR | A Visual Interface for your IVR
Context Service | Mobile SmartConnect™
Personalized Interactive Videos Option Option
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
FOR SALES, MARKETING & COLLECTION
5 Dialing Modes: Predictive, One-touch Calling and more
Visual call scripts builder
Inbound & outbound call handling
Manage multiple campaigns
Call Recording with instant retrieval
Skill-based routing
Virtual agent broadcasting for high volume contact
Mini CRM
CTI screen pop with contextual data
Call Dispositions and Notes
Click-to-Queue (Advanced list management)
Live Dashboards
Intelligent Voicemail Drops
Salesforce Native
Live Agent Monitoring
Whisper and Barge-In
Time-Zone Protection
FastConnect™ Outbound
Best time to Call Profiling
Outbound Call Regulation Compliance
Instant Web Response (Web-to-Lead)
Google AdWords Call Tracking System
Regional ID - Local Presence Dialer
Prioritise calling lists & leads real time
Blended Multi-channel Communications
Outbound IVR & SMS/email
Proactive web engagement
Kiosks and In-Store Stations Option Option
In-Store iBeacon Location Awareness Option Option
Personalised Interactive Video Ads Option Option
Frictionless online contract closing in less than 5 minutes Option Option Option Option
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
BUILT-IN CRM INTEGRATIONS
Desk.com widget integration
Zendesk widget integration
Salesforce Native Software
Microsoft Dynamics integration
Oracle's Siebel CRM Integration
SAP CRM Integration
APIs Integration and SDKs
eGain integration
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
PRODUCTIVITY TOOLS
Single sign-on (SSO)
Real-time agent and call monitoring
Agent Scripting
Web-based administrator
Supervisor On-The-Go
Home-based and Remote Agents
Comprehensive Contact History
Whisper and Barge In
Agent Collaboration
Real-time dashboard
Embedded Softphone
WebRTC-enabled
Business Rules: Automations & Triggers
Business Process Guidance Wizard for Agents
Flex Hours | Easily Add Temporary Agents When Needed
Knowledge Management | Google Search for Work Option Option Option
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
WORKFORCE MANAGEMENT & OPTIMIZATION
Extensive historical reports
Customisable reporting & analytics
Teleopti WFM Integration
NICE IEX Workforce Management Integration
Pipkins WFM Integration
KnoahSoft Workforce Optimisation
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
QUALITY & CUSTOMER EXPERIENCE MANAGEMENT
Call Recording
Customisable evaluation forms
Complete Omni-channel Survey
Net Promoter Score Survey (NPS)
Full Customer Interaction Recording
Speech and Text Analytics
Voice Emotion Recognition Software
Social Customer Reviews
Click2Start Business Plus Enterprise Premium
Basic sales & service
for up to 25 users
Complete solution
for any size team
Deeply customizable
contact center
Unlimited power
and support
SECURITY & COMPLIANCE
SSL encryption
Data Security for Privacy Protection
FTC/TSR compliant
TCPA compliant
FDCPA compliant
DNC compliant
Ofcom Compliant
PCI-DSS Level 1 Compliant Solutions
Multi-tenant Multi-level Security Permissions
Custom roles and permissions
SRTP (Secure Real-time Transport Protocol) Option Option Option Option
DPA Compliance